Frequently asked questions
About sets, your order, returns and caring for glass and stoneware.
Sets and bundles
A set is priced lower than its pieces bought one by one, so the saving is already in the price you see. The pill on each card shows how much.
Yes. Any three pieces from Build your set make a set of your own, and 15% comes off at the till.
Most pieces are also sold alone. Open the set and follow the link to each piece.
Orders and delivery
Orders placed before 3 pm on a weekday leave the same day and arrive in two to four working days.
Free on orders over $150, and a flat $8 below that.
Every glass piece is wrapped in recycled paper and packed upright in a moulded pulp box. If anything arrives broken, send us a photo and we replace it.
Returns and care
Yes, within thirty days, unused and in its box. Write to us and we send you a free return label.
Wash by hand in warm water and dry with a soft cloth. Stoneware is safe for the dishwasher unless its page says otherwise.